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General and Facilities Problems

To report problems with Libraries buildings and spaces, please refer to documentation under Facilities.

Computer Equipment and Technical Problems (except Libraries' Websites)

Computers (public or desktop), CD-ROMs, Printers Report a problem [Procedures] LITO Helpdesk:
LITO forms and contact information
Wireless
CUIT Wireless Support CUIT:
Wireless access and support handled by Columbia University Information Technology.

Libraries' Websites/CLIO Problems

CLIO
cliofeedback@libraries.cul.columbia.edu CLIO error reporting:
For Libraries OPAC, including technical problems, content errors, and general questions.
E-Resources
(including E-Journals and Databases)
cul-ner@columbia.edu NER:
Report a Problem with an E-Resource
Authentication Issues LITO Help Desk: New Support

E-Resources Problem Report Form

Email the Friends Office
For staff requesting new or additional access to StaffWeb resources.

For problems accessing electronic resources via LibraryWeb/CLIO.

For Alumni/Friends Gateway.
LibraryWeb Website Problem Report Form

libraryweb@columbia.edu
Report problems with LibraryWeb functionality. Alternatively, use the Suggestions & Feedback link on the LibraryWeb help menu.  (Problems with E-Resources should be reported using the E-Resources Problem Report Form)
Behind the Scenes bts@libraries.cul.columbia.edu Behind The Scenes support, technical problems with site functioning, content errors, general questions, comments, suggestions.
StaffWeb staffweb@libraries.cul.columbia.edu StaffWeb support, technical problems with site functioning, content errors, general questions, comments, suggestions.
Web Content Management (WCM) cul-wcm@columbia.edu Content contributor technical support, webpage design/redesign consultations, general questions/comments about web content management
Hours Manager hm-support
@libraries.cul.columbia.edu
Support for Libraries staff using the Hours Manager application (generates Library Hours)
Wikis wikisupport
@libraries.cul.columbia.edu
Request the creation of a new wiki or support for an existing one
(see also CUL/IS blogs and wikis)
Blogs blogsupport
@libraries.cul.columbia.edu
Request support for an existing blog (see also CUL/IS blogs and wikis)