General and Facilities Problems
To report problems with Libraries buildings and spaces, please refer to documentation under Facilities.
Computer Equipment and Technical Problems (except Libraries' Websites)
|Computers (public or desktop), CD-ROMs, Printers||Report a problem [Procedures]||LITO Helpdesk:
LITO forms and contact information
||CUIT Wireless Support||CUIT:
Wireless access and support handled by Columbia University Information Technology.
Libraries' Websites/CLIO Problems
||firstname.lastname@example.org||CLIO error reporting:
For Libraries OPAC, including technical problems, content errors, and general questions.
(including E-Journals and Databases)
Report a Problem with an E-Resource
|Authentication Issues||LITO Help Desk: New Support
E-Resources Problem Report Form
Email the Friends Office
|For staff requesting new or additional access to StaffWeb resources.
For problems accessing electronic resources via LibraryWeb/CLIO.
For Alumni/Friends Gateway.
|LibraryWeb||Website Problem Report Form
|Report problems with LibraryWeb functionality. Alternatively, use the Suggestions & Feedback link on the LibraryWeb help menu. (Problems with E-Resources should be reported using the E-Resources Problem Report Form)|
|Behind the Scenesemail@example.com||Behind The Scenes support, technical problems with site functioning, content errors, general questions, comments, suggestions.|
|StaffWebfirstname.lastname@example.org||StaffWeb support, technical problems with site functioning, content errors, general questions, comments, suggestions.|
|Web Content Management (WCM)||Content contributor technical support, webpage design/redesign consultations, general questions/comments about web content management|
|Support for Libraries staff using the Hours Manager application (generates Library Hours)|
|Request the creation of a new wiki or support for an existing one
(see also CUL/IS blogs and wikis)
|Request support for an existing blog (see also CUL/IS blogs and wikis)