Contact Help Within the Libraries
Help With Libraries Safety and Administrative Issues
For public safety emergencies please follow Emergency Potocols or contact security: (212) 854-5555
For emergencies endangering Libraries collections please consult the Disaster Response Manual or call: (212) 851-2852
For questions regarding benefits, payroll, travel and other employment policies and resources, please consult the relevant documentation within Human Resources.
Help Using Libraries Facilities and Spaces
To report problems with Libraries buildings and spaces, please refer to documentation under Facilities.
Help Using Libraries Computer Equipment, Network, and Infrastructure
| Computers (public or desktop), CD-ROMs, Printers, etc. | Helpdesk Requests [Please review: Procedures] | LIT Helpdesk: LIT forms and contact information |
| Wireless |
CUIT Wireless Support | CUIT: Wireless access and support handled by Columbia University Information Technology. |
Help Using Libraries Websites/CLIO
| CLIO |
cliofeedback@libraries.cul.columbia.edu | CLIO error reporting: For Libraries OPAC, including technical problems, content errors, and general questions. |
| E-Resources | Web Form: E-Resources Problem Report Form or Email: cul-ner@columbia.edu |
Report issues accessing electronic resources via LibraryWeb/CLIO. |
| Authentication Issues | Helpdesk Requests E-Resources Problem Report Form |
For staff requesting new or additional access to StaffWeb resources. Report issues accessing electronic resources via LibraryWeb/CLIO. |
| LibraryWeb | Web Form (End-users): Suggestions & Feedback Web Form (Staff): Website Problem Report Form or Email: libraryweb@columbia.edu
|
Report issues and feedback about the functioning of LibraryWeb; technical problems, browser compatibility, navigation/search issues, design, architecture, and other web technology questions, comments, suggestions. A link to the Suggestions & Feedback form can be found in the footer of all LibraryWeb pages. (Problems with E-Resources should be reported using the E-Resources Problem Report Form) |
| Behind the Scenes | bts@library.columbia.edu | Report issues with Behind The Scenes, including technical problems with site functioning, content errors, general questions, comments, suggestions. |
| StaffWeb | Web Form: Suggestions & Feeback or Email: staffweb@library.columbia.edu |
Report issues with StaffWeb, including technical problems with site functioning, content errors, general questions, comments, suggestions. |
| Hours Manager | hm-support@library.columbia.edu | Report issues with the presentation or accuracy of Libraries Hours. |
| Wikis | wikisupport@library.columbia.edu | Report issues with access to Wiki spaces or send questions or comments about Wiki content. |
| Blogs | blogsupport@library.columbia.edu | Report issues with access to Blogs or send questions or comments about Blog content. |
Help Developing and Managing Libraries Websites and Web Content
| Web Content Updates | web-updates@library.columbia.edu | Questions and requests for updates to the content on public-facing web properties. |
| Web Content Management (WCM) | Web Form: WCM Help Desk Problem Report or Email: web-help@library.columbia.edu |
Content contributor support for all Libraries websites, Web CMS training requests, technical problems using AEM, webpage design/redesign consultations, general questions/comments about web development technologies |
| Web Accessibility | web-accessibility@library.columbia.edu | Support for accessbility issues and content contribution compliance with university accessibility policies. |
| Hours Manager | hm-support@library.columbia.edu | Support for staff using the Hours Manager application (generates Library Hours) |
| Wikis | wikisupport@library.columbia.edu | Request support for a new or existing Wiki space (see also CUL/IS blogs and wikis) |
| Blogs | blogsupport@library.columbia.edu | Request support for a new or existing blog (see also CUL/IS blogs and wikis) |